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D&L Management Team

You Are Here:   Home > About D&L > D&L Management Team

Owner/CEO Ralph Brackett
President Rachel Nystrom
Director of Operations Steve Nystrom
CFO John Palmer
Controller Dawn Crump
Supply Chain Manager Mark Williams
HR Business Partner Caroline Stellings
Director of Information Technologies Jaime Perez
Credit Manager David Strum
Director of Logistics & Procurement Melissa Pratt
District Manager Garret Beisner
Regional Manager Pete Schmitz
Regional Manager
Regional Manager Caleb Lahaie
AP Supervisor Jessica Miller
Brand & Communications Ambria Porter
Charleston, SC Branch Manager Antwan Heyward
Charlotte, NC - Freedom Dr. Branch Manager Ryan Brookover
Charlotte, NC - Monroe Rd. Branch Manager Melissa Christian Dove
Columbia, SC Branch Manager Stephen Jordan
Durham, NC Branch Manager Michael Murray
Fayetteville, NC Branch Manager Cindy Tanner
Florence, SC Branch Manager Robert Turner
Greensboro, NC Branch Manager Nelson Perkins
Greenville, NC Branch Manager Steve Padgett
Taylors, SC Branch Manager Orlando Rodriguez
Hickory, NC Branch Manager Keith Tomblin
Mooresville, NC Branch Manager Mike Napoli
Myrtle Beach, SC Branch Manager Jeff Chadwick
Raleigh, NC Branch Manager Daniel Suarez
Raleigh-Trane, NC - Trane Branch Manager Lisa Johnson
Richmond, VA Branch Manager Russell Bowden
Rock Hill, SC Branch Manager Jeremiah Robinson
Wilmington, NC Branch Manager Kala Cummings
Winston-Salem, NC Branch Manager Jeff Vaughn

 

Ralph Brackett

Owner/CEO

Ralph joined D&L in 1957 after graduating from Evans Business College and serving our country in the United States Air Force. In 1960 Ralph Brackett became president of D&L. Ralph purchased D&L from his father in 1964. He has served on the Board of Appliance Parts Distributors Association, chairing every national committee, before becoming its President from 1988-1989. Ralph was D&L's third employee working in D&L's only branch and now oversees a company with over 130 employees and 18 branches.

D&L is part of an ever changing and evolving industry. Unlike many other appliance and HVAC parts distributors around the nation, D&L has been able to adapt to meet the needs of our customers. D&L is still in business while many others are not.

From our start in 1955 in a small building on Wilkinson Boulevard in Charlotte, D&L has grown into one of the finest and most respected parts distributors in North America. Ralph Brackett has always been the leader and driving force behind D&L's success. He considers everyone at D&L his extended family, including our customers. We are a family owned business serving many other family owned businesses ... a rare jewel in today's world of corporate conglomerates.
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Rachel Nystrom

President

Rachel, daughter of Ralph Brackett, is the next generation to step into management at D&L. She graduated from Clemson with an Accounting Degree and received her MBA from Arizona State University. She was approached by Bank of America while a student at Clemson and after graduation in 2011; Rachel went directly into their Financial Management Program. This program allowed her to rotate between many accounting and financial positons within the bank. Rachel left Bank of America as an Assistant Vice-President to join D&L. Along with accounting skills, her areas of expertise are process improvement and trend analysis. She brings a unique and needed skill set to D&L.
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Steve Nystrom

Director of Operations

Steve joined the D&L Team in 2019. He spent the last 5 years selling automation equipment to manufacturing plants throughout the Carolinas. Most recently he has been working with 14 sales engineers across the Midwest and Southeast to develop tools and sales processes to increase sales in the plastic injection molding market. He brings a wealth of sales knowledge and experience with him and is very excited to learn our industry.

Originally from Chicago, Steve has been converted to a Panthers fan, however he still spend most of the summer following the Chicago Cubs.
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John Palmer

CFO

John Palmer is D&L's Chief Financial Officer; joining the D&L family in 2021. Originally from Charlotte, John received his BS in Business Administration from UNC-Chapel Hill and Master of Business Administration from Wake Forest University. Prior to joining D&L, John spent 13 years in the banking industry across a number of corporate finance and commercial banking capacities, the latter where he advised middle market companies on balance sheet capitalization, working capital management, operating performance and risk management.

In his free time, John enjoys spending time with his family and the occasional round of golf.
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Dawn Crump

Controller

Dawn joined the D&L family in February of 1989 as a phone operator and filing clerk in the Charlotte, NC location. A short time later she moved into a Corporate role assisting the President and then being a liaison for the branch locations. Having filled many roles at D&L, including Accounts Payable Manger for the past 20 years, she has a wealth of knowledge and experience with D&L's inner workings. Dawn has seen many changes at D&L as they have adapted to the “times.” Dawn is very excited about her position as Controller and looks forward to the continued forward progress at D&L.
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Mark Williams

Supply Chain Manager

Mark Williams is D&L's Vice President of Operations; joining the D&L family in 2006. He came to us with a solid background in the Appliance Parts Business having literally grown up in it. In his family owned supply business, Mark worked as store manager at several locations as well as inventory control. He eventually came to own and operate this business which had stores in 5 states throughout the Rocky Mountain Region.

Mark is primarily responsible for D&L's main purchasing department located in Charlotte, NC. He also oversees D&L's Distribution Center Manager, Credit Manager, and Branch Managers.
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Caroline Stellings

HR Business Partner

Caroline is D&L's Human Resources Business Partner; joining the D&L family in 2021. Caroline is a North Carolina native, growing up in Charlotte since the age of four. She received her BS in Business Administration from Meredith College. Caroline began her Human Resources career with several technology companies in the Raleigh area and worked with pharmaceutical company GSK for six years. After a successful and rewarding career in human resources, Caroline decided to leave corporate America to raise her children. In 2013 a friend introduced Caroline to Pure Barre, instantly she was hooked. Caroline was thrilled to bring Pure Barre into her backyard and opened a franchise in Holly Springs, NC. After being a successful small business owner, Caroline sold her franchise in 2019 and entered back into her profession of Human Resources. She is immensely excited to bring her knowledge, enthusiasm, energy, passion for people and personal touch to D&L Parts Company.
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Jaime Perez

Director of Information Technologies

Jaime joined D&L's Information Technology team in November 2013. In May of 2014, he was promoted to Director of Information Technology.

Jaime's IT career began in 1994 with ETalk; in 1996, a strategic alliance was developed with PowerPath Systems and the two companies merged. This began fourteen years of business to business IT consulting with PowerPath Systems and then, SCS. Jamie's broad background in infrastructure support, strategic planning and his passion for customer service, uniquely positioned him as the natural successor to our retiring IT manager. The IT department was reorganized to include development, strategic planning, and support for all seventeen locations, including our corporate office.

In his short career with D&L, Jamie has lead us through several major IT initiatives, including a conversion to voice over IP, conversion from Unix to Linux, implementation of an active directory network design, and a move to cloud services.
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David Strum

Credit Manager

David Strum has been with D&L since 2009 as our Credit Manager. He graduated from UNC Charlotte in 1998 with a Bachelor's Degree in Business Administration. David's industry experience offers a well-rounded approach to Customer Account Services. Prior to joining D&L, David was the Logistics Coordinator for Pittsburgh Dispatch Service, Inside Sales for GE Plastics, and Store Manager of a Lowes. David is great at working with our store managers and customers to help solve issues and keep accounts current.
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Melissa Pratt

Director of Logistics & Procurement

Melissa joined the D&L family in 2016 and was promoted to the DC Buyer position in 2019. She has 24+ years combined experience in distribution, procurement, and logistics, along with her years with D&L as Purchasing Coordinator. She works closely with D&L's Director of Operations in her current position.

Melissa grew up and lives in South Carolina, so you could say she is “home grown”. She has also been active in York County for quiet sometime. Melissa is looking forward to using her knowledge and experience for many more years to come at D&L.
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Ryan Brookover

Charlotte, NC - Freedom Dr. Branch Manager

Ryan Brookover joined the D&L Family in February of 2014 as part of the Charlotte HVAC Sales Team. In August of 2014, he became the manager of our Winston Sales location, and then moved to oversee the Greensboro Branch in January 2016. He has come back home to Charlotte, as the Branch Manager at Freedom Drive since September 2017.

Prior to joining D&L, Brookover obtained and Associate of Science degree from York Technical College in Rock Hill, SC. After a couple of years working in a QC Lab, he made a jump to HVAC service as a technician under Trane Comfort Specialist Dealers in the Charlotte, NC area for nearly a decade. During this time, he extended his training and knowledgebase by attending a multitude of classes offered by Trane that focused on airflow and duct design, commissioning systems, maintenance, and annual product updates. During his field service career, Ryan attained NATE Certifications in Air Distribution, A/C & Heat pumps, as well as Gas Furnaces, and attended a variety of specialty courses offered by Trane such as “The Charlotte Experience," Wrightsoft, Aluminum Brazing, and Equipment Selection to name a few.

When it comes to applying his experience, Ryan is very familiar with the service industry and the work involved, and can relate when it comes to addressing issues where a part has failed, why it has failed, and how to minimize down time.

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Michael Murray

Durham, NC Branch Manager

Mike Murray has been with D&L Parts Co. since 1981. Mike is well educated in both the Appliance Industry and the Heating and Air Conditioning Industry.

Mike has extensive knowledge in helping resolve technical problems in the Appliance field. Mike also has the ability to help you design new Heating and Air Conditioning systems using the correct most up-to-date equipment and parts available.
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Cindy Tanner

Fayetteville, NC Branch Manager

Cindy became part of the D&L family in July 1996 at the Raleigh branch on Atlantic Ave. as an Office Assistant. In 1998 she became part of the Sales Team and completed the Trane Service First Boot Camp in 2000. Cindy furthered her education with courses in Customer Relations, Merchandising and Pride 11i CBT through the Partners in Excellence self-study program. Cindy transferred to the Fayetteville, NC location in July 2008 as a Customer Service Rep and has worked her way up to Branch Manager.

Cindy has been actively involved with the Multi Housing Communities by serving on Cumberland County Apartment Association board in 2009 and 2010.

Cindy vast knowledge in both Appliance and HVAC is a win-win in helping all her D&L customers.
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Robert Turner

Florence, SC Branch Manager

Robert Turner is a graduate from South Florence Vocational School in the Air Conditioning and Refrigeration program. Robert has been with D&L Parts Co. since 1981 starting as a Counter Sales Person then working his way up to Branch Manager of our Florence, SC location for over 19 years.
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Garret Beisner

District Manager

Garret Beisner started with D&L Parts Co. in August 2016 as a Territory Sales Representative. Garrett brings a strong multi-family housing knowledge. He is a CAMT designee (Certified Apartment Maintenance Technician) he continues to teach CAMT classes and shares his experiences to build a better future for all who are involved in the service industry.

Garret has taken numerous types of heating and air classes ranging from duct design to load calculations and is no stranger to how these systems were installed and serviced.
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Nelson Perkins

Greensboro, NC Branch Manager

Nelson joined D&L in 2016 working as a Counter Salesperson and move up to Assistant Branch Manager, and now he is the Branch Manager. He started his career in the HVAC industry in 1998 as an assistant in commercial installations. From there he transitioned to the distribution side of the industry working for East Coast Metal and Johnstone Supply, working in all capacities including deliveries, Warehouse Manager, and Counter Sales. Nelson is originally from Graham, NC and now lives in Reidsville, NC. He loves his family, enjoys auto racing, R/C collecting, wrestling and used to enjoy playing basketball, but now finds himself watching more basketball than playing these days.
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Steve Padgett

Greenville, NC Branch Manager

Steve Padgett has been with D&L Parts Co. since 1985. Steve has over 25 years of sales experience. He also has the experience of being a business owner himself. We are proud of the fact that Steve is very involved in serving his community.
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Orlando Rodriguez

Taylors, SC Branch Manager

Orlando Rodriguez became a member of the D&L family in January 2014 as an inside sales person at the Taylors, SC Branch. He was promoted to the Branch Manager position in Taylors, SC October 2014. He is originally from Miami, Florida, having over 27 years of HVAC/R and distribution experience. Having worked at South Florida Trane in inside sales, he brings a wealth of knowledge on Trane parts in the industrial, commercial, and residential parts business. He also worked at a mechanical contractor as an account manager, purchasing agent, and assistant service manager. He moved to the SC Upstate area in 2008 to work in inside sales for General Wholesale Distributors for 5 years, before joining D&L
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Keith Tomblin

Hickory, NC Branch Manager

After working in the furniture business 22 years, Keith Tomblin became part of the D&L family in 2011. Keith has worked at the Hickory location for the past 7 years as a Customer Service Representative. He was promoted to Branch Manager in August of 2018 and looks forward to continuing to grow both his and his staff's knowledge to help service their customers with a positive experience with D&L.
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Lisa Johnson

Raleigh-Trane, NC Branch Manager

Lisa Johnson has been working in the Appliance, Heating, Ventilation and Air Conditioning industry since 1998. Lisa held many positions at the D&L Raleigh Atlantic Avenue location, including office administration and inside sales where she quickly became a favorite with our customers. Lisa was promoted to the Branch Manager of our Raleigh-Trane location in 2005. Because of her extensive HVAC knowledge and professionalism, Lisa was transferred to the D&L Columbia, SC location in February 2014, where D&L is in a joint venture with the Trane Corporation in South Carolina to distribute residential and light commercial parts, supplies and equipment.

Like most of D&L's employees, Lisa is a firm believer in continuing her education. During the years, she has completed Trane's ServiceFirst Boot Camp and Customer Relations courses through The Trane Company's extensive training program.
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Jeremiah Robinson

Rock Hill, SC Branch Manager

Jeremiah Robinson began his career at D&L Parts Co. in January of 2010 at the Monroe Road, Charlotte NC location as an Inside Sales customer service representative. In June of 2015 he transferred to the Rock Hill, SC location to assist in opening the new store, and in January 2017, he was promoted to Branch Manager. Jeremiah brings a can do attitude to work every day that wins over his customers and co-workers. He is very active and participates in all trade and community events.
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Kala Cummings

Wilmington, NC Branch Manager

Born and raised in Wilmington, NC. She joined the D&L family back in 2013 shortly after graduating high school. In her free time she enjoys spending time camping and riding ATVs with her husband, spending time with her family, and playing with her two dogs Yeti and Trigger. She looks forward to taking on a new role within D&L and gaining more knowledge and experience in this ever growing field!
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Mike Napoli

Mooresville, NC Branch Manager

After spending 13 years working in various cycling industry facets, Mike joined D&L Parts in 2014. Originally starting as a counter sales employee in our Freedom Drive branch, he has worked in our Monroe Road branch for the past 5 years. Beyond spending time mountain biking and with his 3 squishy-faced puppies in his spare time, Mike also enjoys restoring and detailing various types of automobiles.

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Jeff Vaughn

Winston Salem, NC Branch Manager

Jeff Vaughn is a father of 9 children and grandfather to 17 grandchildren. I was a pastor for 27 years. I have spent 30 years in the Army/Army Reserve doing Psychological Operations and retiring as a First Sergeant. I have been in the HVAC business for 27 years. I am only 58, so obviously this was all done concurrently. Looking forward to finishing my civilian career with D&L Parts Company.

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Stephen Jordan

Columbia, SC Branch Manager

Hello! My name is Stephen Jordan. I have been with D&L Parts since June of 2022. I have been in the parts industry for over 20 years. I have learned a lot through out the years and look forward to sharing my knowledge and doing business with you.

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Daniel Suarez

Raleigh, NC Branch Manager

Daniel Suarez started with D&L Parts Co. in July 2021 as Branch Manager in Raleigh NC. Prior to D&L, Daniel spent 10 years in the multi-family housing industry, is a CAMT designee and brings a history of strong multi-family housing knowledge. Daniel attended Sandhills Technical Community College for an AAS in Civil Engineering Technology and worked in the Design/Construction industry with Fisher Design Group LLC for five-years gaining knowledge construction, mechanical, HVAC, plumbing and electrical design/build applications.

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Russell Bowden

Richmond, VA Branch Manager

Russell joined D&L Parts in 2023 after working as a Counter Sales Representative and Warehouse Manager at Trible's for 12 years. Before that Russell was self-employed in appliance maintenance. Awarded Inside Salesperson of the Year twice at Tribles in 2016 and 2019, his congenial attitude is a big win with customers and coworkers alike. The winner of many fishing tournaments, Russell still enjoys fishing as well as biking and video games.

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Antwan Heyward

Charleston, SC Branch Manager

Hello my mine is Antwan I’ve been with the company now for 4-1/2 years now some I’m a United States Army veteran my favorite pass time is cooking and hanging out with my family and listening to music.

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Jeff Chadwick

Myrtle Beach, SC Branch Manager

Jeff started his career at D&L in 2017 as a counter salesman at the Rock Hill location. He was promoted to Branch Manager at the Myrtle Beach location in 2022. He comes from a construction back ground which shows his hard work and determination to his customers. Jeff is a huge Washington Commanders fan and loves to travel to away games with his brother.

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Pete Schmitz

Regional Manager

Peter began his career with D&L in 2003 and in 2004 became Branch Manager of our Wilmington, NC location. Peter and his family came to NC from the frozen north, Alaska in 2001. After spending 9 years with the Army Reserves/National Guard he was Honorably Discharged in 2009 and now is a proud DD214 Alumni. Peter has over 25 years in customer service with positions at UPS, Grainger, and R.E. Michel’s. Continuing education has been a part of Peter’s success with attaining knowledge from the University of Alaska, Fairbanks and Anchorage as well as Cape Fear Community College. In 2019, Peter graduated from CFCC with a degree in Air Conditioning Heating and Refrigeration Technology. Peter will continue his career with D&L acting as one of our Regional Managers. He will oversee Wilmington, NC, Greenville, NC, Richmond, VA, and soon to be new location yet to be determined. He looks forward to moving forward with D&L and continuing the success of the Company.
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Caleb Lahaie

Purchasing Manager

Caleb joined D&L in August of 2022 with a purchasing background in the Furniture and Packaging industry. He also brought knowledge of the new ERP system we migrated to. He received his Bachelor’s degree in Business Administration at UNC-Greensboro. He was born and raised in central Florida and has lived in North Carolina for the last 11 years. Caleb enjoys traveling, hiking and spending time with his family. He also enjoys soccer and football and is a fan of the Baltimore Ravens.
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Jessica Miller

AP Supervisor

My name is Jessica Miller. Mother of three, two daughters and one son. I graduated from King’s College, located in Charlotte, NC in 2001. I began working at D&L Parts, Co. in 2003. I started out as a Corporate Administrative Assistant/ Account Receivables Clerk and changed positions to AP Supervisor in November of 2020.
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Ambria Porter

Brand & Communications

Ambria joined the D&L family in 2021 as customer support and later joined the brand and communications team. Ambria spent 15+ years in customer service management and communications. Ambria graduated from King’s College with a degree in business management and administration. Born and raised in Charlotte, NC with 2 boys and of course a fan of the Charlotte Hornest and Panthers! In her free time she enjoys spending time with family, and hanging out with friends and of course, online shopping!
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Melissa Christian Dove

Charlotte, NC - Monroe Rd. Branch Manager

Melissa Dove joined D&L in January of 2007 as part of the sales team at the Monroe Road location. She became branch manager of that location in 2009. Melissa’s knowledge of appliances has served her well in helping her customers. Her strengths also include a vast understanding of the HVAC industry. She is married and lives in Blacksburg, SC. She loves spending time at home with her 2 dogs.
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