D&L Customer Service
Over Half a Century Old
With 1,000 Years Combined
Knowledge & Experience
1955 - 2008
Satisfaction
To ensure that our customers are completely satisfied with our service, we have authorized all our Branch Managers to handle customer issues directly. Please refer to our Branch locations page for the contact at each branch location or contact the Corporate office directly at: 800-737-9438 or by email: sales@dlpartsco.com
Prices
D&L offers everyday, low prices. We can meet or beat any competitor's advertised price. Due to market conditions, all prices shown on our website are subject to change without notice. The prices charged will be those in effect at the time of shipment or delivery. However, firm price quotations can be made upon request, subject to the conditions made at the time of quotation. Quantity pricing is also available upon request.
Terms of Payment
All sales are made on cash or COD basis unless previous arrangements for an open account have been made. D&L gladly accepts most major credit cards.
Return Policy
If you need to return an item purchased online or at one of our 14 locations, you must first obtain approval for the merchandise return. All claims and returns must be made within 30 days of purchase. All claims and returns must be accompanied with a D&L invoice or sales order. Sorry, electrical items cannot be returned. All non-electrical items returned are subject to a 20% restocking and handling charge. Any non-stock item ordered special by us D&L from the factory may not be returned. All warranty credits are subject to factory approval. Any returned items must be in new or saleable condition. No installed part can be returned for credit.
Warranty
Our warranty with respect to any items sold is limited solely to such warranty as the manufacturer issues to us. Most appliance parts come with a one year warranty plan direct from the manufacturer with the exception of such items as filters, oils, adhesives, etc.
Merchandise Damaged In Shipment
Claims for parts or merchandise damaged in shipment are to be made directly with the freight carrier. The U.S. Post Office Department assumes responsibility for COD shipments and for items damaged (if insured). Claims should be made with the local post office accompanied with damaged merchandise and shipping carton. United Parcel Service Company assumes responsibility for their shipments and damage claims are to be made directly with UPS.
