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D&L Management Team

You Are Here:   Home > About D&L > D&L Management Team

Owner/President/CEO Ralph Brackett
Vice-President Rachel Brackett
Vice-President of Operations Mark Williams
CFO / Secretary of the Corporation Pam Butler
Senior Purchasing Agent Talmadge Sigmon
Director of Sales David Walker
Director of Information Technologies Jaime Perez
Credit Manager David Strum
Director of Human Resources Tiffany Knotts
Distribution Manager Tom May
Director of Marketing Beth Suerdieck
Charleston, SC Branch Manager Joseph Cappadona
Charlotte - Freedom Dr. Branch Manager Greg Rodgers
Charlotte - Monroe Rd. Branch Manager Melissa Christian Dove
Columbia, SC Branch Manager Greg Lumpkin
Durham Branch Manager Michael Murray
Fayetteville Branch Manager Barbara Thomas
Florence Branch Manager Robert Turner
Greensboro Branch Manager Ryan Brookover
Greenville, NC Branch Manager Steve Padgett
Greenville, SC Branch Manager Orlando Rodriguez
Hickory Branch Manager Toney McCuen
Myrtle Beach Branch Manager Ron Edwards
Raleigh Branch Manager
/ Regional Manager (Eastern NC)
Glenn Barbour
Raleigh-Trane Branch Manager Lisa Johnson
Rock Hill Branch Manager Jeremiah Robinson
Wilmington Branch Manager Peter Schmitz
Winston-Salem Branch Manager Michael Holland


Ralph Brackett


Ralph joined D&L in 1957 after graduating from Evans Business College and serving our country in the United States Air Force. In 1960 Ralph Brackett became president of D&L. Ralph purchased D&L from his father in 1964. He has served on the Board of Appliance Parts Distributors Association, chairing every national committee, before becoming its President from 1988-1989. Ralph was D&L's third employee working in D&L's only branch and now oversees a company with over 130 employees and 17 branches.

D&L is part of an ever changing and evolving industry. Unlike many other appliance and HVAC parts distributors around the nation, D&L has been able to adapt to meet the needs of our customers. D&L is still in business while many others are not.

From our start in 1955 in a small building on Wilkinson Boulevard in Charlotte, D&L has grown into one of the finest and most respected parts distributors in North America. Ralph Brackett has always been the leader and driving force behind D&L's success. He considers everyone at D&L his extended family, including our customers. We are a family owned business serving many other family owned businesses ... a rare jewel in today's world of corporate conglomerates.
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Rachel Brackett


Rachel, daughter of Ralph Brackett, is the next generation to step into management at D&L. She graduated from Clemson with an Accounting Degree and received her MBA from Arizona State University. She was approached by Bank of America while a student at Clemson and after graduation in 2011; Rachel went directly into their Financial Management Program. This program allowed her to rotate between many accounting and financial positons within the bank. Rachel left Bank of America as an Assistant Vice-President to join D&L. Along with accounting skills, her areas of expertise are process improvement and trend analysis. She brings a unique and needed skill set to D&L.
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Mark Williams

Vice-President of Operations

Mark Williams is D&L's Vice President of Operations; joining the D&L family in 2006. He came to us with a solid background in the Appliance Parts Business having literally grown up in it. In his family owned supply business, Mark worked as store manager at several locations as well as inventory control. He eventually came to own and operate this business which had stores in 5 states throughout the Rocky Mountain Region.

Mark is primarily responsible for D&L's main purchasing department located in Charlotte, NC. He also oversees D&L's Distribution Center Manager and the Director of Sales.
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Pam Butler

Chief Financial Officer /Secretary of the Corporation / Corporate Office Manager

Pam Butler is the Chief Financial Officer and Secretary of the Corporation. She joined D&L in 1968.

Her primary responsibilities include all departments on the financial side of our business (Accounts Receivable/Payables), personnel, overseeing our mainframe development, and the day-to-day operations of our branches. Pam also completed General Electric's Leadership training program in 1994.
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Talmadge Sigmon

Senior Purchasing Agent

Talmadge Sigmon is our Vice-President of Purchasing. He joined D&L in 1970.

His primary responsibilities include purchasing, inventory control, and the day-to-day operations of all D&L branches. Talmadge has held many positions within D&L starting out as an outside sales rep, and then branch manager of one of our largest locations for 20 years before joining our Corporate management team in 1993. Talmadge also completed General Electric's Leadership training program in 1994.
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David Walker

Director of Sales

David Walker joined the D&L team in December 2013 as Operations Manager for South Carolina. In August 2014, David was promoted to Director of Sales over North and South Carolina.

David began in the HVAC business in 1985 in Ohio as a draftsman designing electrical and plumbing schematics for HVAC projects. In 1989, he joined Trane in Florida where he worked for 17 years as both Inside and Outside Sales, Outside Sales Team Leader and Branch Manager over the Miami location. Prior to joining D&L David was with General Wholesale Distributors for 7 years as VP of Operations for parts and equipment over their South Carolina locations.

With over 25 years of experience in the HVAC market, David brings extensive commercial and residential knowledge of Trane parts and equipment, universal service parts and installation supplies. David leads a team of skilled professionals at our 17 locations, overseeing areas of expertise to ensure customer satisfaction, industry growth, and financial performance in this marketplace.
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Jaime Perez

Director of Information Technologies

Jaime joined D&L's Information Technology team in November 2013. In May of 2014, he was promoted to Director of Information Technology.

Jaime's IT career began in 1994 with ETalk; in 1996, a strategic alliance was developed with PowerPath Systems and the two companies merged. This began fourteen years of business to business IT consulting with PowerPath Systems and then, SCS. Jamie's broad background in infrastructure support, strategic planning and his passion for customer service, uniquely positioned him as the natural successor to our retiring IT manager. The IT department was reorganized to include development, strategic planning, and support for all seventeen locations, including our corporate office.

In his short career with D&L, Jamie has lead us through several major IT initiatives, including a conversion to voice over IP, conversion from Unix to Linux, implementation of an active directory network design, and a move to cloud services.
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David Strum

Credit Manager

David Strum has been with D&L since 2009 as our Credit Manager. He graduated from UNC Charlotte in 1988 with a Bachelor's Degree in Business Administration. David's industry experience offers a well-rounded approach to Customer Account Services. Prior to joining D&L, David was the Logistics Coordinator for Pittsburgh Dispatch Service, Inside Sales for GE Plastics, and Store Manager of a Lowes. David is great at working with our store managers and customers to help solve issues and keep accounts current.
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Tiffany Knotts

Director of Human Resources

Tiffany became part of the D&L family in March of 2015. She earned her BS in Communications from Coastal Carolina University and has over 17 years of human resources experience including developing HR processes and policies, compliance, employee relations, performance management, recruiting, benefits, compensation and training.

Her career has included management and consulting positions with large, mid-sized, and small companies in various industries including, sales and distribution, financial services, healthcare, and non-profit organizations. With a wealth of knowledge from continuing education classes, and a passion for people, she is welcomed added addition to the D&L family.
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Tom May

Distribution Manager - Corporate Distribution Center - Charlotte, NC

Tom May is a graduate from East Carolina University with a degree in Business Administration. Tom joined D&L Parts Co. in 1999 as the Distribution Manager of our corporate warehouse in Charlotte, NC.

Before joining D&L, Tom had experience as a Distribution Manager for the Sara Lee Corporation. He was a Production Manager and worked in sales and marketing for a nationwide company. Tom has also been an owner and general manager of two different companies of his own.
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Beth Suerdieck

Director of Marketing - Charlotte, NC

Beth joined D&L in July 2000. She has held many positions with in the D&L origination in our IT, Accounts Receivable and Marketing Departments, Executive Assistant to Ralph Brackett and Deb Disney, and Human Resources Manager, before returning to Marketing and becoming the Director of Marketing where she can use her creative side.

Beth Suerdieck attended San Jose State University in their Business program. Before joining D&L, Beth had worked in Marketing and Merchandising with Hallmark Corporation along with several other organizations. Beth has also owned and operated her own successful business.
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Joseph Cappadona

Charleston, SC Branch Manager

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Greg Rodgers

Charlotte - Freedom Dr Branch Manager

He has held several positions within D&L, including outside sales and manager of the Greensboro branch. Greg has over 35 years of combined experience in the appliance and HVAC industry, including numerous leadership positions at Whirlpool Corporation.

Greg attended Baker University and the Whirlpool Leadership Academy. He has received training in sales, marketing, business process improvement, project management, and leadership. Greg continues to be involved in numerous appliance and HVAC industry associations.
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Lisa Johnson

Raleigh-Trane, SC Branch Manager

Lisa Johnson has been working in the Appliance, Heating, Ventilation and Air Conditioning industry since 1998. Lisa held many positions at the D&L Raleigh Atlantic Avenue location, including office administration and inside sales where she quickly became a favorite with our customers. Lisa was promoted to the Branch Manager of our Raleigh-Trane location in 2005. Because of her extensive HVAC knowledge and professionalism, Lisa was transferred to the D&L Columbia, SC location in February 2014, where D&L is in a joint venture with the Trane Corporation in South Carolina to distribute residential and light commercial parts, supplies and equipment.

Like most of D&L's employees, Lisa is a firm believer in continuing her education. During the years, she has completed Trane's ServiceFirst Boot Camp and Customer Relations courses through The Trane Company's extensive training program.
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Melissa Christian Dove

Charlotte - Monroe Rd. Branch Manager

Melissa Christian Dove started with D&L Parts Co in January 2007 as a Counter Sales person. She was promoted to Branch Manager of the D&L Charlotte branch on Monroe Road in December 2009 and looks forward to growing in her knowledge and experience with D&L.

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Michael Murray

Durham Branch Manager

Mike Murray has been with D&L Parts Co. since 1981. Mike is well educated in both the Appliance Industry and the Heating and Air Conditioning Industry.

Mike has extensive knowledge in helping resolve technical problems in the Appliance field. Mike also has the ability to help you design new Heating and Air Conditioning systems using the correct most up-to-date equipment and parts available.
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Barbara Thomas

Fayetteville Branch Manager

Barbara Thomas attended Fayetteville Community College in their Business Administration program. Barbara has been with D&L Parts Co. since 1985 and has over 25 years experience in both the Appliance Parts and the Heating and Air Conditioning business.
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Robert Turner

Florence Branch Manager

Robert Turner is a graduate from South Florence Vocational School in the Air Conditioning and Refrigeration program. Robert has been with D&L Parts Co. since 1981 starting as a Counter Sales Person then working his way up to Branch Manager of our Florence, SC location for over 19 years.
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Steve Padgett

Greenville Branch Manager

Steve Padgett has been with D&L Parts Co. since 1985. Steve has over 25 years of sales experience. He also has the experience of being a business owner himself. We are proud of the fact that Steve is very involved in serving his community.
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Toney McCuen

Hickory Branch Manager

Toney McCuen has been with D&L since 1999. Prior to joining D&L, Toney was employed by Adteck-Marketing in Clover S.C. as Plant Manager for a period of 11-years. Toney then entered textiles industry for 5-years as a Shift Supervisor for American & Efird Co in Mount Holly N.C. Toney has held several positions within D&L in Charlotte, NC as a Delivery Driver for 6-years, then moved to inside counter sales for 5-years, then moved to outside sales for 3-months before becoming the Hickory's Branch Manager in August 2011.
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Ron Edwards

Myrtle Beach Branch Manager

Ron Edwards joined D&L Parts in the spring of 2014 working in the Myrtle Beach office before accepting the Branch Manager position in Charleston. He has extensive knowledge of the Trane parts, equipment, universal service parts and installation products. Ron was formerly with Trane Parts in Florida as a Manager for over 8 years. Most recently Ron was with General Wholesale Distributors as the Parts Manager overseeing the coast of South Carolina for parts and equipment for 7-1/2 years. Prior to working on the wholesale side of the business, Ron was in the field doing new construction projects, service work and managing an IAQ (indoor air quality) department for a large mechanical contractor.
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Glenn Barbour

Raleigh Branch Manager/Regional Manager (Eastern NC)

Glenn Barbour is a graduate from North Carolina Wesleyan College with a Business Administration degree. Glenn has been employed with D&L Parts Co since 1976. Glenn has held many positions within D&L starting as an outside sales rep, and then manager of two of our branch locations. He has served as the manager of our Raleigh location (Atlantic Ave) since 1991. In 2003, he was promoted to Regional Manager of D&L's Eastern North Carolina locations.

Glenn is a firm believer in continuing education. During the years, he has attended and completed General Electric's GEA Leadership week training. Glenn has also completed the following courses: Distributor Orientation, Sales Management, Business Management and Customer Relations through Trane's Partners in Excellence training curriculum.

We are also proud that Glenn is actively involved in serving the needs of our industry. He was on the Board of Directors for 5 years with the Mechanical Contractors of North Carolina Association (MC of NC), formerly North Carolina Heating & Air Conditioning Contractors Association (NCHACCA).
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Peter Schmitz

Wilmington Branch Manager

Peter Schmitz, a native of Washington State, has been with D&L since 2003. He came to Wilmington from Anchorage, Alaska with a background in retail and customer service experience from W.W. Grainger and R.E. Michel Company.

Peter is continuing his education to further the success of the Wilmington branch and has a large customer base
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Ryan Brookover

Greensboro Branch Manager

Ryan Brookover joined the D&L Family in February of 2013 as part of the Charlotte HVAC sales team. In August of 2014, he became the manager of our Winston-Salem branch, and then moved to his current position of overseeing our Greensboro, NC, location January 2016.

Prior to joining D&L, Brookover obtained and Associate of Science degree from York Technical College in Rock Hill, SC. After a couple of years working in a QC Lab, he made a jump to HVAC service as a technician under Trane Comfort Specialist Dealers in the Charlotte, NC area for nearly a decade. During this time, he extended his training and knowledgebase by attending a multitude of classes offered by Trane that focused on airflow and duct design, commissioning systems, maintenance, and annual product updates. During his field service career, Ryan attained NATE Certifications in Air Distribution, A/C & Heat pumps, as well as Gas Furnaces, and attended a variety of specialty courses offered by Trane such as “The Charlotte Experience," Wrightsoft, Aluminum Brazing, and Equipment Selection to name a few.

When it comes to applying his experience, Ryan is very familiar with the service industry and the work involved, and can relate when it comes to addressing issues where a part has failed, why it has failed, and how to minimize down time.

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Michael Holland

Winston-Salem, NC Manager

Mike Holland started with D&L in September of 2015 at the Winston Salem location. Mike brought with him 10+ years of branch management experience from the HVAC industry, both in Florida and here locally in Winston Salem, which made him a good fit when the Manager role became available in January of 2016.

Mike started in the Appliance and HVAC industry in 1990, working for a service company in South Florida. He has held many positions since including that as a universal service technician, purchasing agent, & warehouse manager. Mike has also worked as a counter salesman for a national appliance parts supplier from 1997 to 2005 and brings extensive knowledge with him from that experience as well.
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Orlando Rodriguez

Greenville, SC Manager

Orlando Rodriguez became a member of the D&L family in January 2014 as an inside sales person at the Greenville, SC Branch. He was promoted to the Branch Manager position in Greenville, SC October 2014. He is originally from Miami, Florida, having over 27 years of HVAC/R and distribution experience. Having worked at South Florida Trane in inside sales, he brings a wealth of knowledge on Trane parts in the industrial, commercial, and residential parts business. He also worked at a mechanical contractor as an account manager, purchasing agent, and assistant service manager. He moved to the SC Upstate area in 2008 to work in inside sales for General Wholesale Distributors for 5 years, before joining D&L
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Greg Lumpkin

Columbia, SC Manager

Greg Lumpkin joined the D&L Team in Jan. 2015 as an inside salesperson and was promoted to Branch Manager in May 2015. Greg has over 30 years' experience in the HVAC&R Wholesale Distribution business. His roles have included Inside and Outside Sales, and Manager with Baker Distributing, Climatic Comfort Products, and General Wholesale Distributors. Prior to working in HVAC Wholesale business, Greg worked in his family owned Heating, Air Service & Repair business.
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Jeremiah Robinson

Rock Hill, SC Manager

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